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Frequently Asked Questions
I want to remodel my kitchen, but I’m not sure where to begin. Where should I start? This is a great question, but before this question can be answered, you will want to decide on the following; Here is a list of other questions that you may have.
All I want to do is replace my pre-existing cabinets with new ones. How do I go about doing this? Many of our customers like to come in first, meet with our designers, and then get a feel for the products we provide. We then obtain all of your information such as address and phone number, and schedule a time with you to come and perform a free in-home measure. Once this is done, our designers will come back to the showroom and design your kitchen to best fit your needs. This is done normally within forty eight hours of initial measuring. After the design is complete, the designer will call you to set up an appointment for you to come back to our showroom to go over all of the specifics concerning; layout, appliances, cabinet wood species, door and drawer head styles, stains, countertop surfaces, hardware selections, delivery and installation. Until you are ready to sign a “Showroom Purchase Agreement”, all of these services are free. What if I change my mind before I come back in and I want a larger kitchen than I have now? Not a problem. As long as your kitchen has not been ordered, our designer will already have all of your wall dimensions and he / she can redesign your kitchen right in front of you. If I change my mind at the last minute, will my decisions affect other aspects of my kitchen? Possibly. Here is an example; Let’s say that you want to add some utility closets, and some extra base cabinets to increase the size of your kitchen. We can do this however, it may affect your flooring, ceiling, maybe a base board heater will need to be moved, and so forth. So, depending on what you want added, it could affect other aspects of the kitchen. Do you have in-house people that do plumbing, electrical, sheetrock work, maybe flooring? Or do I have to find my own subcontractors to do all of this? This is a very popular question. D&D Cabinets Inc. only hires subcontracted labor to provide cabinet and countertop installations. However, if you need all of your plumbing disconnected and reconnected, any electrical lines moved or updated, a baseboard heater moved, your cabinets ripped out, etc., we network with a myriad of insured, qualified individuals that we can connect you with to help take the pre-screening guesswork out of your project. You will deal directly with these individuals, so that you can be certain you are getting the best price around. What do I need to have with me when I come back before I place my final order? The most important thing to remember to bring with you before we place your final order are your appliances dimensions. Without them, we cannot place your cabinet order. Another thing to bring with you is your “Wish List”. This can be any magazine clippings, competitors’ cabinet brochures, photographs, or even your own sketches of what you would like. Our designers will go over everything with you to design the kitchen that best suites your style and tastes. What if I want to add an addition to my house to increase the size of my kitchen, do I have to find my own general contractor? No. D&D Cabinets has created a full scale remodeling program for its valued customers by prescreening full scale Remodelers across the state of NH. They can handle all of these types of larger projects, and they will be the General Contractor through-out the project. We have also added Interior Designers to our remodeling program, as an added value to you. You can learn more about our networking program by going to our “Partners” tab and finding a Remodeler and Interior Designer in your area. What is the process if I want to put on an addition and increase my kitchen space? First you would contact the prescreened Remodeler and / or Interior Designer in your area to come to your home for a consultation. After this initial consultation, they will give you a quote (usually within 5 business days) for what the cost will be for the amount of the entire project. Once you receive the quote, you can either opt to go with our prescreened partners, or opt to find your own general contractor. You have the flexibility of going down either road. After you have decided on what you want for an addition, our designer will sit down with both you and the Remodeler (and Interior Designer if need be) to go over all of the details. What is the D&D Cabinets “Remodeling Program”? D&D Cabinets’ management team felt that to make remodeling less overwhelming for the consumer, it would be best to have prescreened individuals that a customer can go to directly, along with eliminating D&D Cabinets as the middle man. This is not only a cost savings to you the consumer, but it also affords our experienced staff to work with individuals we have built a relationship with over the years, along with knowing that they will look after everyone of our valued customers. Who will install my cabinetry? This is up to you. D&D Cabinets partners with highly qualified subcontractors that install kitchen cabinetry across New England. If this is a service that you would like quoted, just ask your designer at the time of the initial order. You do not need to feel obligated to purchase this service however kitchen cabinetry should be installed by a skilled craftsperson that has a company registered with the state and has liability insurance. What if I don’t have time to come in, and I just want a quick quote, can you still do this for me? Yes. However, we will need to know the following *information; *Please feel free to download this “Questionnaire” in Excel, fill out the form with the graph sheet below, and fax it back to D&D Cabinets Inc.
Once I place my order, how long will it be before my cabinets come in? This is a great question, but it all depends on the particular cabinet manufacturer. Some manufacturers have a three week lead time whereas others have a twelve to fourteen week lead time, and everything in between. We will give you a rough idea of when your cabinetry will come in, but you should allocate at least a one week grace period for the projected ship date. Who do I call if I have a problem with my cabinetry? If you have a warranty issue, please fill out the warranty inquiry form located on the “Contact” tab. Our customer service department will contact you within forty-eight hours of receiving this. I have a hectic schedule, do you offer after hour’s appointments? Absolutely. We understand the crazy schedules many people have, and we try to accommodate accordingly. Please give your designer at least three working days notice so that he / she can coordinate it with their personal schedules. Is there a minimum or maximum I have to spend? Never. If you want to only buy one cabinet knob or a tractor trailer load of cabinets we will help you. If I want my kitchen ripped out by D&D Cabinets Inc. will you dispose of my cabinets? Yes, however, disposal is an additional charge. Please talk to your designer for further details. Will you come back to take all of the boxes away? We will take your boxes away if you have purchased cabinet disposal from D&D Cabinets Inc. Otherwise, this would be an additional charge.
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